Returns and Refunds
RETURNS AND REFUNDS
You may receive a total refund for products purchased online if you cancel the sale before the merchandise is shipped.
We will also gladly accept returns as long as they meet the following criteria:
acr4sale.com offers the ultimate 30 DAYS MONEY BACK GUARANTEE. You may return uninstalled merchandise, in original condition. If you are not completely satisfied with your order, you can contact us here before returning our products. All products must be received by acr4sale.com, at our warehouse, within 30 days from your order shipping date. Returned products must be in new condition, unopened, unused, in original packaging (including pallets and shrink wrapping), uninstalled, and include all packing materials, installation kits, remotes, and other accessories and must be received within 30 days of the original shipping Bill of Landing (BOL) date.
AC equipment must be shipped back palletized, shrink wrapped, strapped and secured safely to the pallet. Remote controls and accessories may be returned by USPS mail with tracking number or by UPS ground shipping. The buyer is responsible for all shipping, handling and insurance costs back to our warehouse(s). It is the responsibility of the buyer that we receive the product in its original undamaged condition.
Shipping Charges – You are responsible for all shipping fees to and from your location on ALL returns, even though some items are marked as “Free Shipping.” acr4sale.com does not cover the shipping charges on returns. Shipping charges are shown separately on your invoice when the product is shipped to you. For all returns, original shipping fees are not refundable and will be deducted from the refunded amount.
If any product is shipped in error on our side, we will gladly schedule a pick up and replace the product, in this case we will pay all related shipping charges to and from your location.
Important: All returned merchandise is carefully inspected upon receipt. Before attempting to return an item or order you should read carefully the return policy below. Refunds are granted based on the condition of the returned items.
• 100% Refund – Unopened or opened box, and everything, including product and packaging, is in its exact original condition, product never installed.
• Refurbishment charges – Merchandise received in an opened box, product is not the exact original condition and requires refurbishing, such as incorrectly packed or missing packing materials, missing instructions etc. acr4sale.com at its own discretion may accept the product by deducting a restocking fee of up to 30% off the original merchandise selling price, not including shipping charges.
• Partial refund or no refund – Any open box, signs of wear, or items missing, damaged, dented, dirty, bent, or not working, modified or altered and items appeared to have been used or installed, including, but not limited, to any type of scratches or marks on product (screw holes, missing screws, cut or bend wires etc.), or damaged on the return are subject to partial or no refund. Acr4sale.com at its own discretion will be as fair as possible in determining and evaluating the return condition of the merchandise. If the refund amount is not acceptable, you have the option to pre-pay the shipping charge and have the item sent back to you.
• Non-returnable items – Filters, spare parts, replacement parts are not qualified for return. All sales for these items are FINAL.
Any deliveries refused for any reason other than shipping damage must be handled the same as a merchandise return. If the product is damaged on the return, the shipper must file the claim report with the carrier. All products must be carefully packed, otherwise carriers may decline claims if packing is insufficient. It is extremely important that you pack your return products with utmost care with extra packing material, such as Styrofoam, paper or other dead fill or, if necessary, by placing the original box into another box. If the merchandise is shipped palletized to you then the merchandise must be shipped back to acr4sale.com palletized, shrink wrapped, strapped and secured safely to the pallet.
Always use a reputable company where you are able to trace your shipment back to us. Please send us the tracking number and retain the details for at least 90 days after shipping your product.
RETURN PROCESS
Please contact to us here or you call call us on 1800-349-4360 or email your request to sales@acr4sale.com.
Your return will be processed within one week. The approved refund amount will be credited to the bank credentials you used while paying for the equipment, or a check will be mailed to your address on file upon arrival of product.
*Other conditions may apply.